CSG founder Andrew D. Carr and CSG President Jeffrey E. Feuer earned their MBAs from Harvard Business School in 1987. Their courses of study focused on sales strategy development, implementation, and measurement. Following their graduation, both men gained invaluable experience in managing a number of inside sales operations ranging in size from 50 to 800 people.
In 1993, Carr and Feuer joined forces and Customer Solutions Group was launched. Since its founding, CSG has grown, guided by a singular business concept - namely, helping clients build effective customer acquisition strategies. CSG is a hands-on consulting organization dedicated to producing inside sales solutions, measurable results, and more customers.
Today, CSG’s offerings include all the tools necessary to create, develop, and validate the best possible customer acquisition strategies. One of the most significant advances made by CSG is the creation of its own InsideSalesLab in Denver, CO. This unique environment takes theory out of inside sales and puts all phases of efficient customer acquisition into practice for CSG clients.
At the InsideSalesLab, everything is customized, tested, and refined using CSG’s exclusive, four-part STEP™ Process that fully explores inside sales Strategy, Technology, Evaluation, and Production.
Whether it’s product development, scripting, sales training, report generation, lead management software, list segmentation, price testing or developing an entire call center start up operation, CSG makes everything essentially “turn key.”
Past CSG clients include SBC, Verizon, The Automobile Club of Southern California, The City of Los Angeles, Sun America, Avaya, Oppenheimer Mutual Funds, The J. Paul Getty Museum and Trust, Blue Cross and Blue Shield, DirecTV and many other companies large and small, established and new. |
