One of the largest expenses in a call center is telephone usage and, because telephone bills are exceedingly complex, managing telephone expense has become a difficult, time consuming task for in-house IT, telephony, purchasing, and finance departments.
Most firms casually review the bills and pay them, but Customer Solutions Group (CSG) call center consultants have the skills and technical tools to easily manage that burden, while saving clients money. CSG call center consultants identify and recover telephone bill overcharges thereby reducing telecommunications expenses.
CSG’s TERMS (Telephone Expense Reduction and Management Service) covers data, voice, cellular, pager, calling cards, and other telecommunications services. TERMS is especially adept at tracking moves, adds, and changes, which are particularly tricky with respect to billing.
CSG’s call center consultants are available to supplement TERMS by assisting with new facility start up, network engineering, new equipment purchase, RFP creation and evaluation, technology assessment, contract negotiation, rate shopping, and many other aspects of telephony
Contact us now to discover how CSG can manage and reduce telephone expense. |
