Tracking call center agent, prospect, and customer activity is essential for any call center. Good performance depends on effective capture and presentation of this information. Nowhere is this more challenging that at Customer Solutions Group’s (CSG’s) InsideSalesLab, where up to thirty unique test cells for multiple clients are simultaneously called each day.
To meet this challenge, CSG developed an in-house, proprietary sales testing software to measure marketplace response rates to changes in any inside sales process -- InsideSalesTrak. What happens when you alter your sales script, adjust pricing, add product features or change your hours of operation? You need to know!
With InsideSalesTrak, everything about your operation that can impact sales is taken into account and the data collected provides you with the information needed to optimize your sales or service strategy.
InsideSalesTrak is available to clients at the InsideSalesLab or on a per seat licensing basis at their own call centers.
Contact us now to learn how CSG can help you track your business. |
