After Andrew D. Carr and Jeffrey E. Feuer graduated and had gained valuable experience in managing several inside sales operations, they joined forces and launched the Customer Solutions Group. One of the most significant advances made by CSG is the creation of its own Inside Sales Lab in Denver, CO. Inside Sales Lab has taken the theory out of inside and the outsource call center sales facilities and put all phases of efficient customer acquisition into practice for clients. Inside Sales Lab and CSG offer all the tools necessary to create and develop superior outsource call center acquisition strategies. Inside Sales Lab is a hands-on consulting organization committed to producing sales solutions for the outsource call center, measurable results and, therefore, more customers.
Inside Sales Lab's sales consultants combine an operational knowledge of inside sales and can offer excellent consulting skills which include budgeting, project management, analytical skills and a cost benefit orientation to improve telesales in outsource call centers very quickly.
The outsource call center sales consultants of Inside Sales Lab bring many years of telemarketing experience to the table, including the day-to-day management of CSG's own telesales call center in Denver. Inside Sales Lab consultants can help outsource call center clients to achieve optimal results in the shortest possible time.
Inside Sales Lab is aware that behind each sale telephone call, including the customer service calls, there must be a sound inside sales strategy in place for the outsource call center clients to help motivate the caller to buy the product or service. Many firms allow sales agents to develop their own sales processes rather than have an effective strategy to follow and this leads to sub-optimal results, lost sales, and lost profits. When the outsource call center management takes control of the sales strategy the sales results improve. Inside Sales Lab consultants use the exclusive STEP™ Process to build the client's outsource call center sales Strategy, Technology, Evaluation and Production to customize the necessary process.
Inside Sales Lab creates successful outsource call center sales strategies that generate more sales and higher profits because they are thoroughly tested in the marketplace.
The testing of the client's outsource call center service can happen at the existing call center, a third party service bureau or at Inside Sales Lab in Denver. At the Inside Sales Lab everything is customized, tested and refined using the CSG exclusive four part STEP™ Process, which fully explores inside sales Strategy, Technology, Evaluation and Production. Whether the clients of outsource call center agents require product development, scripting, sales training, report generation, lead management software, list segmentation, price testing or the development of an entire call center start up operation, Inside Sales Lab makes everything essentially "turn-key". The Inside Sales Lab of CSG has assisted many clients over the years, including SBC, Verizon, The Automobile Club of Southern California, The City of Los Angeles, Sun America, Avaya, Oppenheimer Mutual Funds, the J. Paul Getty Museum and Trust, Blue Cross and Blue Shield, DirectTV and many other companies, large and small, established or new.
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