Mid-Sized СlientsSince 1993 CSG has serviced hundreds of clients. See what some have to say below:
Over the past 7-years I have had the opportunity to work with CSG on various projects at companies like eHarmony.com, Stamps.com and Mylife.com ... engaging CSG has been a valuable tool throughout my career they bring a fresh outlook and knowledgeable recommendations to any situation ... CSG is an outstanding project manager,and truly results driven. We have worked together on large and sometimes sensitive projects and he was always readily available, helpful and informative.
CSG’s project management skills and guidance along the way ensured all aspects of the project were properly staged and managed ... CSG learned the unique characteristics and cultural aspects of our business very quickly. Their ability to see the big picture while implementing their calculated processes has been essential to the growth of our business.
Bosley has utilized CSG’s services for our Call Center and for our Telecommunications network. We have always found them to be personally knowledgeable, reliable and accountable for the services he provides.
CSG delivered to EDR all that was promised and more.CSG was able to turn on a dime several times to adjust to changing needs with our sales program. If you need to explore a new market segment with a new product, you can be sure that their effort will give your product the maximum chance of success.
CSG President Jeffrey and his team were excellent at anticipating our needs and exceeding our expectations. They are professional with good attention to detail. I would highly recommend them.
CSG worked closely on a complex multifaceted marketing program. Jeff was always well prepared and made keen insights into the program that helped accelerate the program’s launch ... the entire CSG team has the highest integrity, work with their clients best interest in mind, and are fabulous to work with.
I've hired CSG to help improve service levels, and to create innovative and effective training programs.They have delivered quality work every time, and provided great value for our investments!
CSG created a test matrix for me encompassing combinations of offers. I was impressed by how much care they poured into that leg of the job. Their professional sales agents then followed the plan and we were able to learn about our customers price sensitivity and what phrasing worked best. Within a few months of testing they found a very efficient script and offer that I was able to roll out to my in-house salespersons. Our sales improved considerably over our historical efforts. CSG is a professional, ethical, and practical advisor on all things related to inside sales. I was particularly impressed by the quality of their representatives!
CSG provided the call center functionality of a sophisticated application that leveraged online leads to sell auto insurance policies. CSG was very hands-on throughout the initial development as well as the ongoing operation of the application. The effort required more than an "off the shelf" approach. Modifications and problem resolution were also handled in a very pro-active manner.
I can't say enough good things about CSG President Jeff and his team at Customer Solutions Group. In a few short months they delved deeply into Agility's business, uncovered unique insights, and outlined a strategy for taking our business model to the next level
CSG is very detail oriented and provided great value to us at Holden Marketing. I would recommend them very highly.
Not only was CSG a delight to work with in developing our program, they proved creative solutions.