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Warm Transfer - Company History

Founded in 1993, Customer Solutions Group is the industry leader in telephone qualifiying prospects and warm transferring them to our client salespersons.

Company Milestones

 
July 2013

CSG Transfers its 3 Millionth Consumer

Customer Solutions Group transfers its 3 millionth consumer.  CSG’s warm transfer service calls consumers on behalf of its clients, qualifies them, and warm transfers the best to our client’s sales teams to close the sale.

 
 
April 2013

CSG Selected Among Denver’s Best Employers

The Denver Post selects Customer Solutions Group onto its list of best employers in the Denver Metro area.

 
 
March 2013

CSG Transforms Its Information Technology Infrastructure

Customer Solutions Group adds a datacenter to enhance processing capacity and disaster recovery.

 

December 2012

CSG Becomes Property & Casualty Licensed

Customer Solutions Group becomes a licensed P&C Insurance agency in order to better service its insurance clients. CSG is able to close sales on warm transfer leads when our clients cannot.

 
August 2012

CSG Transfers its 2 Millionth Consumer

Customer Solutions Group transfers its 2 millionth consumer. CSG’s warm transfer service calls consumers on behalf of its clients, qualifies them, and warm transfers the best to our client’s sales teams to close the sale.

 
August 2011

CSG Transfers its 1 Millionth Consumer

Customer Solutions Group (CSG) transfers its 1 millionth consumer. CSG’s warm transfer service calls consumers on behalf of its clients, qualifies them, and warm transfers the best to our client’s sales teams to close the sale.

 

April 2011

CSG Adds Web Controls to Facilitate Tighter Lead Management

Customer Solutions Group adds important functionality for its warm transfer clients to help assure the best possible yield from their leads. 

 

June 2010

CSG Adds Scoring Capability to Lead Handling and Warm Transfer Business

Customer Solutions Group adds powerful scoring tools to evaluate leads used in its warm transfer business. 

 
August 2008

CSG Becomes Property & Casualty Licensed

Customer Solutions Group becomes a licensed P&C Insurance agency in order to service its insurance clients.

 
March 2003

CSG Opens its InsideSalesLab in Denver, CO

Customer Solutions Group created the first-of-its-kind inside sales call center dedicated to testing telephone sales and service strategies head to head. 

 
March 2001

CSG Principals Lecture at Stanford University Graduate School of Business

Customer Solutions Group principals Andrew Carr and Jeffrey Feuer participate in operations classes at Stanford University’s Graduate School of Business as subject matter experts during the spring semesters of 2001 and 2002.

 
September 2000

Stanford University Business School Case Study Features CSG

Customer Solutions Group (CSG) has been selected by Stanford University’s Graduate School of Business as the focus of an important case study for its first year operations class given to all students. The case will be used as an example of state-of-the-art telemarketing and call center best practices by a number of universities in the United States, Europe, and Australia.

 
October 1999

CSG Creates Internet Focused Telephone Sales Center

Customer Solutions Group opened an inside sales testing facility in Culver City, CA, specializing in high tech Internet companies.

 
November 1993

CSG is Formed to Fill Inside Sales Void

AAndrew Carr and Jeffrey Feuer joined forces to form Customer Solutions Group, an inside sales and call center consulting firm.  Carr and Feuer were Harvard Business School classmates each serving significant stints as call center line mangers prior to joining forces to create CSG.

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