Сlients - Other IndustriesSince 1993 CSG has serviced hundreds of clients. See what some have to say below:
Our inside sales team was doing well, but I felt they could increase their effectiveness with a more systematic approach to the lead generation, cultivation, and conversion process. I engaged Customer Solutions Group to evaluate our operations and develop processes to optimize our sales organization.
They assessed and understood our business and the sales team’s existing procedures in much less time than the normal profession service firm discovery period. They then developed a sales strategy and tactical implementation plan that neatly enveloped our enterprise CRM system, team capabilities, and sales goals. They created a comprehensive training manual that extensively detailed the steps needed to execute on his strategy. In his training sessions, he clearly articulated the new objectives and processes, and led the team through an effective series of scenarios and role playing with a complimentary, highly-motivational style.
After putting their strategy into practice, we saw significant improvement in our client acquisition and retention rates.
Harvard Business School
Jeffrey and the CSG team delivered beyond our expectations. Their attention to detail, follow through and professionalism exceeded our expectations.